Need help?

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The PlayStation® Protection Policy is provided by Domestic & General. To discuss any aspect of your registration or policy, you can get in touch by email, by phone, or even by writing to us.

Our customer care team are available 365 days a year and are always eager to help.

Just don’t ask us for gaming tips - our secrets are our own.

Get in touch

Here’s how to do it

By phone

0800 561 4533

Lines are open 8am – 8pm, 365 days a year. Calls may be recorded and monitored for quality and training purposes.

By post

To get in touch via mail, please post to:

Customer Care Department Domestic & General Group Limited Leicester House 17 Leicester Street Bedworth Warwickshire CV12 8JP

Make a claim

If your PS4 has broken down, developed a fault or been damaged by accident, you can call our authorised repair centre.

Please have your console serial number ready when you call: 0203 538 2665

Lines are open 11:30 to 19:00, Monday to Saturday. Calls may be recorded and monitored for quality and training purposes.