It’s not game over yet

Making a claim is quick and easy

No-one likes to be forced out of the action due to damage or breakdown, so if you’re having trouble with your PlayStation®4,
get in touch.

If your PS4 has broken down, developed a fault, been damaged by accident, call us now to book an official Sony engineer.

Please have your reference number ready when you call. 0203 538 2665

Lines are open 11:30 to 19:00, Monday to Saturday. Calls may be recorded and monitored for quality and training purposes.

Not covered?

Don't worry about it

It’s not too late. You can still register your PS4 manufacturer’s guarantee and purchase a PlayStation® Protection Policy.


Need help?

Here’s how it works

  • 1.Give us a call

    Make sure you have your policy reference number with you

  • 2.Speak to our friendly operators

    Give us your details and tell us what the problem is – one of our agents will do the rest

  • 3.Sit back and wait

    Our customer care agents will arrange a repair if necessary, or advise you on other options